Thank you for choosing Goodsvara!

We are here to help make your shopping experience simple and enjoyable. If you have questions about our dog beds, pet sofas, dog crates, dog gates, pet barriers, or other dog accessories, please feel free to contact our customer support team.

Whether you need assistance with a product, an existing order, shipping information, or a return request, we are happy to help.

Business Information

Brand Name: Goodsvara

Legal Business Name: Qingdao Yisheng Mingyuan Fishery Co., Ltd.

Registered Business Address: Dongying Village Wharf, Jiulong Subdistrict, Jiaozhou City, Qingdao, Shandong Province, China

Postal Code: 266318

Official Website: https://goodsvara.com

Customer Support

Email: [email protected]

We aim to respond to customer inquiries within 1–2 business days, excluding weekends and public holidays.

To help us assist you more efficiently, please include your order number when contacting us about an existing purchase.

Order and Product Assistance

If you have questions about an order, product availability, product dimensions, materials, or product features, please contact us by email.

Our team can assist with order status, shipping updates, order changes, product information, and other shopping-related inquiries.

For dog beds, pet sofas, dog crates, gates, and barriers, we recommend reviewing the product dimensions and specifications carefully before purchasing to ensure the product is suitable for your dog and your available space.

Shipping and Delivery

If you have questions about shipping fees, delivery estimates, tracking information, or a delayed shipment, please email [email protected] with your order number.

Our standard shipping policy provides free shipping on eligible orders of $39.99 USD or more. Orders below this threshold generally incur a standard shipping fee of $6.99 USD.

For additional information, please review our Shipping Policy.

Returns and Refunds

Eligible return requests may generally be submitted within 30 calendar days of delivery, subject to the conditions described in our Return and Refund Policy.

To request a return, refund, or exchange, please contact [email protected] with your order number and the reason for your request.

Please contact us before returning any product so that we can review your request and provide the appropriate return instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from the product you ordered, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and photographs of the affected product where reasonably available.

We will review your request and work with you to determine an appropriate resolution in accordance with our store policies and applicable law.

Our Commitment

At Goodsvara, we believe that good customer service begins with clear communication and thoughtful support.

We strive to provide helpful product information, transparent store policies, and a straightforward shopping experience for every customer.

Your questions and feedback help us improve the way we serve dog owners and their furry companions.

Thank you for being part of the Goodsvara community.

Goodsvara — Thoughtful Essentials for Happier Dogs and More Comfortable Homes.