Last Updated: October 27, 2026

At Goodsvara, we are committed to providing a smooth and reliable shopping experience for every pet owner. This Shipping Policy explains how we process, ship, and deliver orders placed through https://goodsvara.com.

Our store offers a selection of dog products and pet essentials, including dog beds, pet sofas, dog crates, dog gates, pet barriers, and other accessories designed to support the comfort and everyday needs of dogs and their owners.

Please review this policy before placing your order.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

Order processing may include payment verification, inventory confirmation, product preparation, packaging, and shipment arrangements.

Processing time is separate from shipping transit time. Certain products, including larger dog crates, pet gates, and bulky pet furniture, may require additional handling time.

During peak shopping periods, public holidays, or periods of unusually high order volume, processing may take longer than usual.

Once your order has been shipped, we will send a shipping confirmation email with tracking information when available.

2. Shipping Destinations

Goodsvara ships to eligible destinations supported by our checkout system.

Available shipping destinations and delivery options may vary depending on your delivery address, the product ordered, carrier availability, and applicable shipping restrictions.

You can confirm whether we ship to your location by entering your delivery address during checkout.

If your destination is not available at checkout, we may be unable to fulfill your order to that address.

Please ensure that your shipping information is complete and accurate before submitting your order.

3. Shipping Fees

Goodsvara offers the following standard shipping rates based on the qualifying order subtotal.

Free Standard Shipping

Orders with a qualifying merchandise subtotal of $39.99 USD or more are eligible for free standard shipping.

Standard Shipping

Orders with a merchandise subtotal from $0.00 USD to $39.98 USD are charged a standard shipping fee of $6.99 USD.

The applicable shipping fee is calculated based on your order and delivery destination and displayed during checkout before payment is completed.

Unless otherwise indicated at checkout, shipping eligibility is determined by the qualifying merchandise subtotal before shipping charges and applicable taxes.

Additional charges, if applicable, will be displayed during checkout where supported.

4. Estimated Delivery Time

Orders are generally delivered within 7–15 business days after shipment.

Including the estimated processing period of 1–3 business days, the total estimated time from payment confirmation to delivery is generally 8–18 business days.

These estimates are provided for general guidance and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, shipping carrier, product dimensions, customs clearance where applicable, weather conditions, public holidays, and other circumstances beyond our reasonable control.

Larger or bulkier products may require additional transportation arrangements and may take longer to arrive.

If your shipment experiences an unexpected delay, please contact us at [email protected] with your order number.

5. Order Tracking

When tracking information is available, we will send it to the email address provided during checkout after your order has been shipped.

Please allow some time for the carrier to activate the tracking number and update the shipment status.

Tracking information may not appear immediately after shipment. Updates may also be delayed while a package is in transit, being transferred between carriers, or undergoing customs clearance.

If the tracking information has not updated for an extended period or you have questions about your shipment, please contact [email protected] and include your order number.

If your tracking information indicates that a package has been delivered but you cannot locate it, please check your delivery area and with other household members or building management where appropriate. If the package remains missing, contact us so we can review the situation and assist where reasonably possible.

6. Shipping Address Changes

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at [email protected].

We will make reasonable efforts to assist with address corrections before the order is dispatched. However, address changes cannot be guaranteed once an order has entered fulfillment or has been handed over to the shipping carrier.

If a package cannot be delivered because of an incorrect or incomplete address, we will review the situation and discuss the available options with you.

Additional shipping charges may apply if reshipment is necessary due to incorrect address information provided by the customer, subject to applicable law.

7. Delayed, Lost, or Damaged Shipments

Although we work to ensure that orders are shipped and delivered as smoothly as possible, unexpected transportation issues may occasionally occur.

If your order is significantly delayed, appears to be lost, arrives damaged, or contains shipping-related discrepancies, please contact [email protected] with your order number and a description of the issue.

For damaged products or packaging, photographs of the shipping box, shipping label, and affected product may help us assess your request more efficiently.

Where appropriate, we may contact the shipping carrier to investigate the shipment.

For confirmed lost or damaged orders, we will review the circumstances and provide an appropriate resolution, which may include a replacement or refund in accordance with our Return and Refund Policy and applicable legal obligations.

Please retain the product and its packaging until we provide further instructions regarding a damaged shipment.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

8. Shipping Restrictions and Delivery Issues

Some products or destinations may be subject to shipping restrictions imposed by carriers, customs authorities, or applicable laws.

Delivery may be affected by severe weather, transportation disruptions, customs inspections, incorrect address details, unsuccessful delivery attempts, or other circumstances outside our reasonable control.

If a delivery issue arises, please contact our customer service team so we can review the available information and assist where reasonably possible.

We cannot guarantee that a carrier will deliver a package at a specific time or on a specific date unless an applicable guaranteed service has been expressly confirmed at checkout.

9. Customs Duties and Taxes

For international shipments, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country's laws and regulations.

Any applicable charges not collected or prepaid by Goodsvara may be the responsibility of the recipient, subject to local law and the shipping arrangements applicable to the order.

Customers are responsible for reviewing any import requirements that may apply to their destination.

Where taxes or other applicable charges are collected during checkout, the relevant amounts will be displayed before payment is completed.

10. Returns and Refunds

Shipping-related questions do not replace the requirements of our Return and Refund Policy.

Eligible return requests may generally be submitted within 30 calendar days of delivery, subject to the conditions and exceptions described in our Return and Refund Policy and applicable law.

If you wish to return a product, request a refund, or report an incorrect or defective item, please contact [email protected] before sending any product back.

Return eligibility, return shipping arrangements, refund processing, and applicable exceptions are governed by our Return and Refund Policy.

Please do not send a return to the business address listed below unless our customer service team has specifically confirmed that it is the correct return destination.

You can review our Return and Refund Policy here:

https://goodsvara.com/pages/return-and-refund-policy

11. Contact Us

If you have questions about order processing, shipping fees, delivery estimates, tracking information, or shipping issues, please contact us using the information below.

Brand Name: Goodsvara

Legal Business Name: Qingdao Yisheng Mingyuan Fishery Co., Ltd.

Email: [email protected]

Business Address: Dongying Village Wharf, Jiulong Subdistrict, Jiaozhou City, Qingdao, Shandong Province, China 266318

Website: https://goodsvara.com

We aim to respond to customer inquiries within 1–2 business days, excluding weekends and public holidays.

We will make reasonable efforts to respond to shipping inquiries and help resolve delivery-related concerns in accordance with our store policies and applicable law.