Return and Refund Policy

Last Updated: October 27, 2026

At Goodsvara, we want every pet owner to feel confident when shopping for their dogs. We are committed to providing a reliable shopping experience and addressing any concerns you may have about your purchase.

This Return and Refund Policy explains the conditions and procedures for returns, refunds, exchanges, damaged products, defective items, and order cancellations for purchases made through https://goodsvara.com.

Our product range includes dog beds, pet sofas, dog crates, dog gates, pet barriers, and other dog accessories designed to support the comfort and everyday needs of dogs and their owners.

Please review this policy before requesting a return or refund.

1. Return Eligibility

Goodsvara accepts eligible return requests within 30 calendar days of delivery.

For standard change-of-mind returns, the product should be unused, in its original condition, and returned with its original packaging, accessories, and components where applicable. Proof of purchase or a valid order number is required.

For dog beds, pet sofas, dog crates, dog gates, and other pet products, items that have been used by a pet, washed, stained, soiled, modified, or damaged after delivery may not qualify for a standard change-of-mind return, subject to applicable law.

Products should be handled and packaged appropriately to prevent damage during return shipping.

If applicable law gives you the right to inspect or handle a product before deciding whether to keep it, nothing in this policy is intended to restrict that right.

These conditions do not limit your statutory rights regarding products that are defective, damaged, incorrect, or otherwise not as described.

2. How to Request a Return

To initiate a return, contact our customer service team at [email protected] within 30 calendar days of receiving your order.

Please include your order number, the name of the product you wish to return, and the reason for your request.

If your product is damaged, defective, incorrect, or missing components, please describe the issue and provide photographs where reasonably available.

Our customer service team will review your request and provide return authorization and instructions if the return is approved.

Please contact us before sending any product back. Returns sent without prior authorization may experience processing delays because the appropriate return destination and instructions may not have been confirmed.

We aim to respond to return and refund inquiries within 1–2 business days, excluding weekends and public holidays.

3. Damaged, Defective, or Incorrect Products

We take product quality and order accuracy seriously.

If your order arrives damaged, defective, incomplete, or different from the product you ordered, please contact [email protected] as soon as reasonably possible after delivery.

Please provide your order number and a description of the problem. Photographs of the affected product, packaging, shipping label, or missing components may help us evaluate your request more efficiently.

After reviewing the information, we will determine an appropriate resolution in accordance with applicable law. Depending on the circumstances, the resolution may include a replacement, repair where appropriate, refund, or another legally required remedy.

For confirmed damaged, defective, or incorrect products, Goodsvara will cover reasonable return shipping costs where a return is required, or arrange another appropriate resolution as permitted by law.

Please retain the product and its packaging until we provide further instructions.

Nothing in this section limits any consumer rights that cannot legally be excluded.

4. Return Shipping Costs

For eligible change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise required by applicable law or expressly agreed by Goodsvara.

Original shipping charges for change-of-mind returns are generally non-refundable, except where required by law or where we agree otherwise.

If a return is necessary because we sent an incorrect item or the product is confirmed to be defective or damaged, Goodsvara will cover reasonable return shipping costs or provide an appropriate alternative resolution.

Customers should use a shipping service that provides tracking when returning products. Goodsvara cannot guarantee receipt of a return that is lost in transit before reaching the designated return destination.

Any applicable return shipping arrangements will be confirmed by our customer service team before the product is sent back.

5. Refund Processing

Once an authorized return is received, we will inspect the returned product and determine whether it meets the applicable return requirements.

We aim to complete the inspection and notify you of the refund decision within 3–5 business days after receiving the returned item.

If your refund is approved, the refund will generally be issued to the original payment method within 5–10 business days after approval.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution. The time required by a financial institution is separate from our refund processing time.

If a refund has been approved but has not appeared after the applicable processing period, please contact [email protected] with your order number and refund details.

Refunds will include applicable taxes and other amounts where required by law. Any deductions or exclusions will be applied only where permitted by applicable law.

Where applicable law requires a different refund method or timeframe, we will comply with those requirements.

6. Non-Returnable Products and Exceptions

Certain products may not qualify for standard change-of-mind returns where permitted by law.

These may include personalized or custom-made products, products clearly identified as non-returnable before purchase, and items that have been used, washed, soiled, altered, or damaged after delivery.

Products returned without required components, accessories, or original packaging may also be ineligible for a standard change-of-mind return where the missing items or packaging affect the product's condition or resale suitability.

For hygiene and safety reasons, pet products that have been used by animals may be subject to additional return restrictions where legally permitted.

These restrictions do not apply where they would unlawfully limit your rights concerning defective, damaged, incorrect, or non-conforming products.

Any legally required exceptions will take precedence over the general conditions described in this section.

7. Order Cancellations

If you wish to cancel an order, please contact [email protected] as soon as possible and provide your order number.

We will make reasonable efforts to cancel an order before it enters fulfillment or is handed over to the shipping carrier.

Once an order has been processed, packed for dispatch, or shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure after delivery, subject to this policy and applicable law.

If a cancellation is approved before shipment, any eligible refund will be processed to the original payment method.

Refund timing may vary depending on your payment provider or financial institution.

Nothing in this section limits any cancellation or withdrawal rights granted by applicable law.

8. Exchanges and Replacements

Goodsvara may offer exchanges or replacements for eligible products, subject to product availability and the circumstances of the request.

If you receive a defective, damaged, or incorrect item, please contact us before returning it so that we can review the issue and determine the appropriate resolution.

If you request an exchange because you selected the wrong size, style, or product, the request will generally be handled as a standard return and repurchase unless Goodsvara agrees to another arrangement.

If the requested replacement is unavailable, we will discuss the available options with you, which may include an eligible refund.

Additional shipping charges may apply to exchanges requested for reasons unrelated to a product defect, subject to applicable law and any agreement reached with our customer service team.

9. Return Instructions and Return Address

All returns should be approved by Goodsvara before shipment, except where applicable law provides otherwise.

After reviewing your request, our customer service team will provide the applicable return instructions and designated return address.

Please do not send returned products to our registered business address unless our team has expressly confirmed that it is the correct return destination.

Customers are responsible for packaging authorized returns appropriately and following the return instructions provided.

Please retain your return tracking number and shipping receipt until the return has been received and the refund or exchange has been resolved.

10. Refunds for Shipping Charges and Taxes

For eligible change-of-mind returns, original shipping charges are generally non-refundable unless required by applicable law or otherwise agreed by Goodsvara.

If a refund is issued for a defective, damaged, incorrect, or non-conforming product, any applicable shipping charges and other amounts will be handled in accordance with the circumstances and applicable legal requirements.

Taxes originally collected will be refunded where applicable and as required by law.

Any shipping charges for sending an authorized return back to Goodsvara will be handled according to the terms communicated during the return authorization process.

11. Statutory Consumer Rights

This Return and Refund Policy does not replace or limit any mandatory consumer protection rights that apply to your purchase.

Depending on your location, you may have additional rights relating to order cancellation, withdrawal periods, defective products, refunds, repairs, replacements, or return shipping costs.

Where applicable law provides rights or remedies that differ from the terms of this policy, the applicable legal requirements will take precedence.

If you have questions about your eligibility for a return or refund under applicable law, please contact us at [email protected].

12. Contact Us

If you have questions about returns, refunds, exchanges, order cancellations, damaged products, or replacement requests, please contact our customer service team.

Brand Name: Goodsvara

Legal Business Name: Qingdao Yisheng Mingyuan Fishery Co., Ltd.

Email: [email protected]

Registered Business Address: Dongying Village Wharf, Jiulong Subdistrict, Jiaozhou City, Qingdao, Shandong Province, China 266318

Website: https://goodsvara.com

We aim to respond to customer inquiries within 1–2 business days, excluding weekends and public holidays.

We are committed to reviewing customer concerns fairly and handling eligible return and refund requests in accordance with this policy and applicable law.